Refund & Returns Policy
Sample text for the demo website — to be replaced with the store's own policy.
Sample policy — replace before launch. This is general sample wording so the page is not empty while the website is being prepared. It is not legal advice. Replace it with your own policy, reviewed by your legal adviser, in Website → Pages.
Damaged or wrong items
If an item arrives damaged, leaking or different from what you ordered, contact us within 48 hours of delivery with your order number and a photo. We will send a replacement or refund the item.
Food and personal-care products
For hygiene and safety reasons, opened food and personal-care products cannot be returned unless they arrived damaged or faulty.
Cancelling an order
You can cancel an order from your account before it is shipped. Once shipped, it can no longer be cancelled online; please contact us.
How refunds are paid
Online payments are refunded to the original payment method, usually within 5–7 working days after approval. For cash-on-delivery orders we refund by bank transfer or UPI.